Our Support
Your partner for getting the most out of our software applications
Your concern, our mission
Are you using Kern-Software and have specific questions or need professional support?
Our support team is happy to assist you with advice and hands-on help.
🕗 Support Hours: 8:00 AM – 6:00 PM
(except on public holidays in Baden-Württemberg, Germany)
Get an instant answer
Help yourself
Contact support
Didn't find what you were looking for?
You can submit your support request using the contact form below.
Our team will get back to you as soon as possible.
For a quick processing of your request, please provide the following information:
- a brief description of the issue
- the affected master (Allevo only)
- screenshots of the error message(s)
Any other helpful details
Additionally, please let us know whether
- recent system changes or updates have been carried out
- the problem occurs for individual users or all users
- a recurring pattern can be observed
Meet our support team
Would you like to get to know the helping hands working behind the screen on your behalf?
In our video, we introduce our support team personally, so you know who assists you with dedication and expertise.
Don’t forget to turn on English subtitles in the settings (⚙️).